Through our store personal data are processed. IGM Trading BV considers careful handling of personal data of great importance. Personal data are by us therefore carefully processed and protected.
In our processing we adhere to the requirements of privacy legislation. That means, among other things that:
- We clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
- We limit our collection of personal data to only those personal data that are necessary for legitimate purposes;
- We first ask you for express permission to process your personal data in cases where your permission is required;
- We take appropriate security measures to protect your personal data and also require this of parties who process personal data on our behalf;
- We respect your right to access, correct or remove your personal data on request.
IGM Trading BV is responsible for the data processing. In this privacy statement we explain what personal data we collect and use and for what purpose. We encourage you to read it carefully.
Purposes of use
When using our store we obtain certain information from you. This can be personal data. We store and use only personal data that is provided directly by you, in the context of the service you have requested, or of which it is clear at the time of submission that it will be provided to us for processing.
We use the following data for the purposes stated in this privacy statement:
- Name and address details
- Telephone number
- E-mail address
- Bank account number
Processing your order
When you place an order with us, we use your personal data for processing. If necessary for proper processing, we may also provide your personal data to third parties. Think of external transporters and/or suppliers.
Advertising
In addition to the information on our website, we can also inform you about our new products and services:
- By email;
- Via social media.
Contact form
We offer through our webshop the opportunity to ask questions using a contact form, where you are asked to fill in various data to handle your question. The information you send us will be kept as long as necessary for the full response and handling of the form or the content of the email.
Request for a quotation
We offer the possibility to request a quotation, where you are asked to fill in various details in order to send us a suitable offer. The data you send us will be kept as long as the nature of the form or the content of the e-mail requires for a complete response and handling.
Newsletter
We offer a newsletter to inform interested parties about our products and/or services. Every newsletter contains a link by which you can unsubscribe yourself. The email address will only be added to the list of subscribers with your explicit permission.
Reviews/product evaluations
We offer the possibility to give your opinion in the form of product reviews, where you are asked to fill in various data. This enables us, among other things, to assess whether the product review is legitimate. The data entered will remain visible on the website until you ask us to anonymize or delete it.
Advertisements
Our web store displays advertisements.
Communication to third parties
We pass on your data to third parties when this is necessary for the execution of the agreement. Think of external transporters and suppliers.
Cookies
A cookie is a small text file that is sent to your computer when you visit a site. By using functional cookies we can also ensure that when visiting our site you do not repeatedly receive or have to enter the same information. The domain name of the site server that passes on the cookies is www.grandcanyonbike.eu.
In addition to functional cookies, we use analytical cookies. We use Google Analytics to improve the ease of use in the longer term. The cookies that are placed for Google Analytics do not store any personal data of visitors. For more information about cookies and Google Analytics, click here.
Refusing cookies
Most browsers can be set to refuse cookies or to notify you when you receive a cookie. Instructions on how to adjust your browser settings can be found under 'Help' in the toolbar of most browsers. Although you as a visitor to the site can still visit the site, it is possible that if cookies are refused, certain services or elements of the site will not function optimally. Turning off cookies limits the use of our site and services.
Change of address
Customers are obliged to inform IGM Trading of any change of address. As long as IGM Trading BV has not received notice of a change of address, you are deemed to reside at the last address known to IGM Trading BV and you remain liable for the ordered items that have been delivered to the old address.
Secure server
We take security measures to prevent abuse of and unauthorized access to personal data. In particular, we take the following measures:
- We use secure connections (Secure Sockets Layer or also called SSL) with which all information between you and our website is shielded when you enter personal data.
Storage period
The personal data described above will be kept for as long as necessary to process your orders, including warranty. The data will then be deleted, unless there is a legal obligation that requires longer retention (such as the seven-year tax retention obligation for payment details).
Third party websites
This privacy statement does not apply to third-party websites that are connected to our web store through links. We cannot guarantee that these third parties handle your personal data in a reliable or safe manner. We advise you to read the privacy statement of those websites before using them.
Changes to this privacy statement
We reserve the right to make changes to this privacy statement. It is recommended to consult this privacy statement regularly, so that you are aware of these changes.
Respond
If you wish to respond to our privacy policy or if you find that our site or our actions are not in accordance with it, we ask you to contact us. For the above requests, questions, complaints or comments, please contact Duell TMV B.V., Rooseveltlaan 6, 5466 AB, Veghel. info@duell.eu